Did I lose my historical park visits (check-ins)?
Don’t worry. All user data is backed up on our servers, so this most likely means you are signed into the wrong account. Contact support and we can sort it out.
I did not get a verified check-in, but I was there.
We can manually verify check-ins. Contact support and we will help confirm the visit.
Does Chimani work offline?
Yes. Download maps and key park content before you go so you can keep navigating when service disappears.
Which parks are included?
Chimani includes guides across national parks, state parks, scenic drives, beach access, and other recreation areas.
Is it free?
Yes. Chimani is free to download, with core planning, guide, and map features available right from the app.
What’s included in the subscription?
The subscription includes unlimited personalized trip planning, offline access, trip collaboration, ParklyTM park assistant, and ad-free experience. See the full Chimani+ plan.
What does ParklyTM do?
ParklyTM helps answer practical park questions fast, from nearby facilities and trail timing to lodging availability in Yellowstone, Glacier, Grand Canyon, and Death Valley.
How do you pronounce Chimani?
Chimani is pronounced chee-MAH-nee, or as an easy way to remember it, “Chi-money.”
Why is it named Chimani?
The name comes from Chimanimani Mountains National Park in western Zimbabwe, which inspired founder Kerry Gallivan after an Outward Bound course there.
How do I cancel my subscription?
Cancel through the same app store where you subscribed, usually Apple App Store or Google Play, to stop the next renewal.
How do I restore my purchase?
Sign in with the same Chimani account, then use restore purchase in the app. If it still fails, contact support with your purchase details.
How do I move Chimani to a new phone?
Install Chimani on the new device, sign in with the same Apple ID or Google account, and restore your purchase if needed.
Why can’t I log in?
Try the sign-in method you used originally, such as Apple, Google, or email. If that fails, contact support with your device and app version.
How do I change my email address?
Contact support with your current email and the new one you want to use. We may need to verify account ownership first.
How do I delete my account?
Contact support with the email tied to your Chimani account. We may need to verify ownership before deleting it permanently.
How do I report a guide error?
Email support with the park name, where the issue appears, and the correction you recommend so we can review it.
